To improve step count accuracy, the device has a minimum threshold of steps. Steps are registered when you have walked more than 10 consecutive steps (20 steps at night).

Try the following steps for troubleshooting.

1. Check that the device is connected to your smartphone. The device must remain connected with the phone via Bluetooth to receive notifications.
2. Go to the watch Settings and disable the Do-Not-Disturb mode.
3. If you do not receive message notifications from a third-party app, check that there is a pop-up message from the third party in the notification panel and status bar of the phone. If not, first turn on notifications for the third-party app in the phone setting.
4. Open the Ryze Fit app. Tap the "Device" menu. Turn on the "Phone Reminder" and "SMS Reminder". Tap the "App Reminder" and turn on the switch for all third-party apps from which you wish to receive alerts on the watch.
   
   For Samsung phones:
   1. Open phone "Settings" > "Apps" > "Ryze Fit" > "Battery" and turn on the "Unrestricted" setting.
   2. Open phone "Settings" > "Apps" > "Ryze Fit" > "Notifications". Turn on "Allow notifications". Turn on all Notification types.
   3. Open phone "Settings" > "Apps" > "Ryze Fit" > "Permissions" and allow permissions for Call logs, Contacts, Location, Nearby devices, Notifications, Phone and SMS. Turn off the switch next to "Pause app activity if unused".
   4. Open phone "Settings" > "Apps" > "Ryze Fit". Turn off "Remove permissions if app is unused".
   5. Open phone "Settings" > "Apps" > "Ryze Fit" > "Alarms and reminders". Turn on "Allow setting alarms and reminders".
   
   For Pixel phones:
   1. Open phone "Settings" > "Apps" > "Ryze Fit" > "App battery usage" and turn on the "Unrestricted" setting.
   2. Open phone "Settings" > "Apps" > "Ryze Fit" > "Notifications". Turn on the button for "All Ryze Fit notifications".
   3. Open phone "Settings" > "Apps" > "Ryze Fit" > "Permissions" and allow permissions for Call logs, Contacts, Location, Nearby devices, Notifications, Phone and SMS. Turn off the switch next to "Pause app activity if unused".

You do not need to keep the phone Bluetooth enabled for steps tracking, sleep monitoring, heart rate detection, stopwatch, alarm clock and sedentary reminder.

If you wish to make and receive phone call, receive app notifications, call reminder, find your phone and detect your device then you must keep the device connection with the phone on all times.

When the phone Bluetooth is enabled, the phone will automatically connect to your device for data sync when the Ryze Fit app is opened.

You can manually perform data sync. Open the app. Go to the "Home" menu. Tap and pull down the screen then release your finger.

If the above does not resolve the issue, turn off your phone Bluetooth or restart your phone.

The device can retain up to the last 7 days of data.

• Check that the phone has access to internet network.
• Check that you have allowed Location Permission for the App.
• The device receives its weather update from the App. When the device remains connected with the phone via Bluetooth, the App will automatically push weather update to the device. To perform a manual update, open the App, go to the Home menu and pull down the screen to complete data sync.

Factors like wearing the device too loosely, swinging your arms, or sliding of the device over your skin can impact heart rate readings. In addition, wearing the device too tightly, raising your arms, or clenching your fists can affect blood circulation, which also affects sensor performance. When testing your heart rate, it is recommended that you keep your arm straight, remain static, and relax your muscles. Ensure that the device remains in close contact with your skin.

Even when you wear the device correctly, individual differences such as skin colour, body hair, tattoos, and scars can also affect heart rate sensor performance slightly.

The accelerometer and algorithms that the device uses to count your walking steps are highly sensitive, even small differences may affect the accelerometer and algorithms. You must provide accurate personal data during the device’s initial configuration. For example, if you enter wrong gender, height, weight, or age, it could result in inaccurate exercise data, such as incorrect counting of steps, distance, or calorie. In addition, factors such as your arm swing, stride, posture, road surface, and slope can also affect the step count.